Hex Edinburgh - Who are we and what we do?

Hex Edinburgh - Who are we and what we do?

 

Apple - Samsung - Huawei - Xiaomi

 

Then

Since Hex started out in 2008 as a small, local repair shop, we’ve fixed over 40,000 smartphones and over 10,000 computers. You might say we’re great at what we do, and we know what we’re doing. Along the way, we’ve grown in size, won industry awards, and built a reputation as THE place in Edinburgh for quality repairs and technical support, teamed with friendly service, for all things computer and mobile device.

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Now

Our team of component-level repair specialists really do know their stuff, so they can quickly work out what’s wrong or what needs fixed. They’re backed up by a vast supply of top brand spare parts that we have in stock in store to keep repair times to a minimum. We’re not ones to boast, but our technicians’ success rate for repairs is the highest in Edinburgh.

Next

We’ve no intention of resting on our laurels though. Instead, we’re building on our successes so far. We’re focused on becoming Edinburgh’s largest, most trusted, first-choice repair centre known for honest advice, quality repairs, quick turnaround, and friendly service. We always aim to give our customers the best and most reliable solution, never the cheapest fix. Customer satisfaction really is at the heart of everything we do at Hex Edinburgh. When you’re happy, we’re happy.

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Hex is a Federation of Small businesses memberHex is the Right to repair member The Scottish Independent Retail Awards 2015 Winner Hex reviews on Google 4.5 out of 5Hex reviews on Yelp 4.5 out of 5Hex reviews on Facebook

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How we work 

Smartphones, iPhones, tablets, laptops, and computers are all brilliant bits of kit – that is until they get damaged or stop working. They also don’t usually give much warning that things aren’t quite right or what is actually wrong.

 

Detailed diagnosis

That’s where Hex comes in. We do everything we can to work out what the problem is. If time is an issue, you can opt for a repair that we think will sort it. Alternatively, you can leave your device with us from around one to nine days, depending on the problem, for a full diagnosis. Our detailed diagnosis will reveal if it’s just a technical issue or whether a repair is required. You don’t pay for the diagnosis if you then get us to repair your device. We also don’t charge if it turns out to be a simple problem, such as fluff in your charging port.


If you choose Hex to repair your device (and why wouldn’t you?!), we’ll talk you through everything before carefully fixing it in store: quickly, efficiently, and effectively. We even fix so-called ‘repairs’ carried out by other ‘specialists’: 10% of our customers in fact.

Right to repair

Many devices, from smartphones to laptops, end up with a shorter-than-expected lifespan, leading to finishing their days at the back of a drawer, or even worse, in landfill. It seems obsolescence is built in to encourage us all to upgrade to the latest model, with replacement parts for repairing our existing devices increasingly hard to find. At Hex we are passionate about extending the useful life of all mobile devices. That’s why we are registered right-to-repair campaigners.

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Award-winning service

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It’s good to hear how you’re performing as a business, particularly when it comes from your industry peers. In 2015, we were named Technology Retailer of the Year at the Scottish Independent Retailer Awards. We were finalists in 2016 and again in 2017

We were announced as winners of the 2022/23 Scotland Prestige Award for TECH REPAIR SERVICE OF THE YEAR – a welcome acknowledgement of all the hard work of our team.

Read more about Scotland Prestige Awards

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Safe and sound

Your device, and everything on it, is safe and secure while it’s in our technicians’ care. In the unlikely event that we are unable to repair it, we’ll help you find the best, most affordable alternative.

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Peace of mind guaranteed

We understand that once a device presents a problem, it can make you nervous that it could happen again. That’s why all our repairs come with a no-nonsense warranty of at least 90 days.

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Proper repairs and advice for your mobile device

Drop in to see us for device repairs or general advice seven days a week at 14 Home Street, Edinburgh EH3 9LY or give us a call on 0131 221 1117

 

We’re always here to help. Hex repair specialists are high-performing and trusted experts in the field of iPhone and other technology repairs. We only use genuine or highest quality replacement parts and always do everything that we possibly can to repair and restore your device, something many other repair centres can’t do or just prefer to sell you a new device. 

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